Customer Service
FAQ
How do I return an item?
Please see our return policy here. VERDE does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Can I cancel or modify my order?
Once your order is placed, it is immediately sent to the warehouse to be fulfilled and shipped so you get your item(s) as soon as possible. We cannot modify or cancel an order once placed. If you do not wish to keep your item(s), please follow the returns process.
When will I receive my order?
Once your purchase has been completed, an order confirmation will be sent to the e-mail address on file. This e-mail acts as an invoice and includes your order number.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
How do I know the item will fit me?
In order to help find the best fit, the following information is available on every product page:
- A size conversion chart to help convert international sizes
- Product-specific measurements (i.e sleeve length, pant leg width)
- Measuring guide on how to measure the item
- Size of the garment worn by the model, alongside their specific measurements
The above can be found in the ‘Fit Guide’ link next to the size options on any item’s product page.
